Got a problem with any of our products?
Simply call or email us at 67498870 or firstname.lastname@example.org with your concerns and our support staff will get back to you.
Our working hours are from 9.00 AM to 6.00 PM from Monday to Friday and we are closed on public holidays.
VIP stands for a Very Important Promise to you, our customer. We will repair or replace your Vortex product in the event it becomes damaged or defective—at no charge to you. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition.
It doesn’t matter how it happened, whose fault it was, or where you purchased it. You can count on the VIP Warranty for all Vortex Opticsriflescopes, prism scopes, red dots, rangefinders, binoculars, spotting scopes, tripods, and monoculars.
- Unlimited Lifetime Warranty
- Fully transferable
- No warranty card to fill out
- No receipt needed to hang on to
If you ever have a problem, no matter the cause, we promise to take care of you.
Please Note: The VIP Warranty does not cover loss, theft, deliberate damage or cosmetic damage that does not hinder the performance of the product.